Our benefit partners offer resources that go far beyond the basics. Review this page to learn what’s available from our insurance carriers and discover how these additional benefits can help support all aspects of your well-being.
Available to Cigna Medical Plan Participants
Cigna One Guide: Cigna One Guide connects you with a representative who can help you navigate where to go for care and how to understand your plan. They can also provide cost estimates for upcoming procedures.
Access Cigna One Guide through the myCigna app or myCigna.com.
Cigna Health Information Line: Nurse Advocates are available to answer health questions that can help you make the best choices for your care. This service is available at no cost to you.
Contact the Information Line by calling the number on the back of your Cigna ID card at any time. You can also chat via the myCigna app or on myCigna.com, Monday through Friday, 9:00 a.m. – 8:00 p.m. EST (excluding holidays).
Cigna Simple File (must also be enrolled in Cigna Voluntary Benefits): Simple File helps if you forget to file a claim for your Critical Illness, Accident, or Hospital Indemnity plan.
Call 800-754-3207 to speak with a customer service representative, visit SuppHealthClaims.com, or send documents to 866-304-3001.
Cigna MDLive: Access virtual care from board-certified doctors and pediatricians, licensed counselors, and psychiatrists. With MDLive, you can receive 24/7 care from anywhere via video or phone. Visits are available for urgent care issues, wellness screenings, routine check-ups, therapy, psychiatry, dermatology, and more.
Call MDLIVE at 888-726-3171 or access online at myCigna.com.
Cigna Omada Diabetes Prevention Program: Omada is a digital lifestyle change program designed to help you lose weight, gain energy, and reduce the risk of type 2 diabetes and heart disease. If you are eligible to participate, you’ll receive support including an interactive program, wireless scale, health coach, and more.
To access, log into your myCigna account and choose Wellness > Pre-Diabetes and Diabetes > Omada for Cigna: Diabetes Prevention > Let’s Go > Explore Omada.
Cigna Active&Fit membership: Cigna partners with Active&Fit to offer you a flexible, comprehensive, and low-cost fitness program. Sign up with Actiive&Fit and receive a discounted gym membership at your choice of more than 12,000 standard gyms, and/or 8,000 premium exercise studios. You’ll also have access to more the 9,000 on-demand videos.
Get started at discoverhealthyrewards.sites.cigna.com.
Cigna Healthy Pregnancies, Healthy Babies: This program can help you learn about infertility, provides access to live support 24 hours a day, and empowers you to plan for a healthy pregnancy. You can even get rewarded up to $150 for making smart choices both before and after the birth of your little one. The sooner you enroll, the more you can earn!
Enroll by calling 800-615-2906. Visit myCigna.com for additional tools.
Cigna Dental Oral Health Integration Program (OHIP) (Dental members only): OHIP is a program for people with certain medical conditions that lead to a higher risk of oral health issues. If you qualify and participate in the program, you’ll be reimbursed for out-of-pocket costs for preventive dental treatments that combat these issues.
Enroll in the Cigna Dental OHIP by going to myCigna.com and clicking Coverage > Dental, then completing the registration form online. You may also call the number on your ID card and ask for a physical copy of the form.
Cigna SmartScan (Dental members only): Hesitant to visit a dentist? Avoid dental visits with this convenient screening tool that lets you use your smartphone to take a series of guided dental photos to receive a professional assessment from a Cigna dentist. Although this is not a replacement for a full exam or X-rays done in a dental office, you will receive an overall rating of green, yellow, or red, indicating your health status.
Try SmartScan today by visiting dental.com/cigna or logging in to your myCigna app.
Headspace: Headspace is an integrated mental health platform where coaches, therapists, and psychiatrists work as a team to coordinate the best personalized care, right from your smartphone.
Download the Headspace Care app and create an account to get started. Email caresupport@headspace.com if you have questions.
Cigna Talkspace: Talkspace offers a digital platform for private and convenient mental health support. You can choose your therapist from a list of licensed providers and receive 24/7 support from the convenience of your device.
Visit talkspace.com/covered, complete the Quick Match survey, review your best matches, and chose your personal therapist.
Available to those enrolled in Cigna Hospital, Accident, or Critical Illness insurance
Mental Health Resources: Find expert advice and information about mental health issues. Gain access to phone seminars conducted by experts who can help you learn more about common issues and offer coping techniques and support.
Visit Cigna.com/MentalHealth to view the seminar schedule and learn more.
My Secure Advantage (MSA): MSA is a full-service financial wellness resource that gives you access to:
Access MSA at 833-920-3895 to speak to a representative, or visit Cigna.MySecureAdvantage.com.
Healthy Rewards: Receive discounts on health and wellness programs, fitness club memberships, meal delivery, alternative medicine, and vision care.
Call 800-258-3312 to get information on participating providers.
Cigna Simple File (must also be enrolled in a Cigna Health Plan): Simple File helps if you forget to file a claim for your Critical Illness, Accident, or Hospital Indemnity plan.
Call 800-754-3207 to speak with a customer service representative. You may also visit SuppHealthClaims.com or send documents to 866-304-3001.
Available to Kaiser Medical Plan Participants
Kaiser Telehealth Services: Access care and advice via phone, e-visits, email, or text. Prescription refills via mail order pharmacy may also be available to you.
Choose the kind of care you need at visit kp.org/getcare or sign in to the Kaiser Permanente app.
Active&Fit Membership: Kaiser partners with Active&Fit to offer you a flexible, comprehensive, and low-cost fitness program. Sign up with Actiive&Fit and receive a discounted gym membership at your choice of more than 12,000 standard gyms, and/or 8,000 premium exercise studios. You’ll also have access to more the 9,000 on-demand videos.
Get started at kp.org/choosehealthy.
Classpass: Classpass provides no-cost, on-demand video workouts and reduced rates on in-person fitness classes.
Get started at kp.org/exercise.
Headspace: Kaiser provides one-on-one emotional support coaching and self-care activities to help with many common challenges. Coaches are available 24/7 via your smartphone.
Visit kp.org/selfcareapps to get started.
Calm App: Calm is an application for meditation, sleep, and mindfulness.
Visit kp.org/selfcareapps to learn more.
Wellness Coaching: Receive one-on-one guidance and support from a dedicated coach who can help you set goals, stick to them, and, most importantly, see results.
Call 866-862-4295 to make an appointment.
TruHearing: Exclusive savings for you and your extended family members! Save up to 60% on a pair of hearing aids with a 60-day trial, a 3-year manufacturer warranty for repairs, and 80 free batteries.
Learn more about this VSP Exclusive Member Extra at truhearing.com/vsp or call 877-396-7194 with questions.
Member Extras: VSP members receive discounts and allowances on featured frame brands and can save up t0 40% on popular lens enhancements. Plus, members can take advantage of savings on Lasik procedures.
See how your savings can add up at vsp.com/offers.
Premiere Edge Promise: When you receive care at a Premier Edge location, you’re protected from the unexpected—whether it’s accidentally broken or damaged glasses, prescription changes, of if you just want to return the pair you chose.
Eyeconic: The Eyeconic program offers great choices in eyewear including top frame brands and the most popular contact lenses
Get started at vsp.com or call 800-877-7195.
Essential Medical Eye Care: With your vision benefits from VSP, you have access to supplemental coverage for urgent and medical eye care.
Find a VSP network doctor at vsp.com or call 800-877-7195.
MyAdvocate: All medical plan members, regardless of carrier, have access to MyAdvocate. MyAdvocate provides benefit assistance for billing and claims, coordination of care, medical equipment needs, elder care issues, finding providers, scheduling inquiries, and transferring medical records.
Call 833-968-1775 or visit MyAdvocateServices.com to learn more!
New York Life Employee Assistance Program (NYL EAP) and Wellness Support 24/7: You and your family have access to various counseling services, including legal, financial, and work-life balance assistance, through the NYL EAP. All calls are answered by a master’s or PhD-level counselor who will assess and assist you with any emotional needs. The EAP provides a maximum of three in-person or virtual sessions, per issue, per year. You also have access to the following no-cost resources:
Call 800-344-9752 or visit guidanceresources.com, web ID: NYLGBS whenever you need assistance.
Cigna Employee Assistance Program (EAP): The Cigna EAP’s personal advocates will work with you and your household family members to help resolve issues you may be facing, connect you with the right mental health professionals, direct you to a variety of helpful resources in your community, and more. You have three face-to-face or video-based counseling sessions, a 30-minute financial consultation via phone, a 30-minute legal consultation via phone, and much more.
Call 877-622-4327 any time, any day, or log in to myCigna.com, Employer ID: usd.
NYL Survival Support: Navigating the grief process can be difficult. New York Life Group Benefit Solutions (NYL GBS) can help you through hard times. Compassionate assistance is available from our Survivor Support Specialists, who can provide grief and bereavement resources and help you understand Life and AD&D coverage.
Reach out to a Survivor Support Specialist from 9:00 a.m. to 5:00 p.m. ET, Monday through Friday, at 888-842-4462, ext.1013382.
Financial, Legal & Estate Support
Receive financial, legal, and estate support 24/7 by calling 800-344-9752, or visiting guidanceresources.com, registration web ID: NYLGBS.
NYL EstateGuidance: The online EstateGuidance tool allows you and your family to easily create a last will and testament, a living will, and/or documents outlining your wishes for final arrangements. EstateGuidance walks you through the process by guiding you through a series of questions, breaking down each step into easy-to-understand terms.
Call 800-344-9752 or visit guidanceresources.com, registration web ID: NYLGBS.
NYL Secure Travel: Travel support provides pre-trip planning, travel assistance, and emergency medical transportation benefits if you travel 100 miles or more from home.
From the United States and Canada, call 888-226-4567. From other locations, call collect 202-331-7635.
NYL Family Source: You have access to family care service specialists who provide customized research, educational materials, and prescreened referrals for childcare, adoption, elder care, education, and pet care.
Call 800-344-9752 or visit guidanceresources.com, registration web ID: NYLGBS.
NYL Empathy: New York Life has partnered with Empathy to provide you and your family with the guidance needed to get through the challenging weeks and months after losing a loved one.
Register online at join.empathy.com/nyl-gbs-reg or call 201-701-2245 at any time to connect with the Care Team.